We hold the safety of our families and our children in the highest regard. Each weekend, our Families team follows these guidelines to ensure the protection of all our classrooms, volunteers and, especially, our children.
Planning Center Check-In is the online check in system we use to keep your child safe. This ensures that your child will be picked up by the right guardian, allows us to contact you if needed during the service and gives us an awareness of allergies.
There is a simple check-in process for all kids in our lobby. This helps us create a safe and secure environment for families. You can meet a friendly volunteer at our little Blue House in the lobby of the church - they will help check in your child OR you may use self-serve check-in stations to check your child in yourself.
If you need to update your accounts or newcomers or visitors, please come to the Blue House and our friendly volunteer would be happy to assist you.
You and your child will be given matching identification tags that are exclusive to your family and your visit. Your child will need to wear the name tag portion of your matching identification tags which bears a code that is matched to your portion during checkout at the end of the service.
During checkout, you will return to your child’s room and show your tag in order for your child to be released back to you. For the younger ages, you will also receive a pager or be asked to leave a cell phone number where you can easily be reached.
- Upon entering a classroom, children are checked off on a roster. Younger children will receive a pager or a parent can provide a cell phone number [in case of emergency]. NO child can be signed out without returning the claim card and pager (if issued).
- The child can only be signed out by the person with the claim tag.
- Volunteers are identified with a Volunteer ID badge. Parents can wear a red lanyard if coming in with their child. ONLY those wearing red lanyards and volunteer badges are allowed to enter classrooms.
- No volunteer is EVER allowed to be alone with a child and all classrooms are equipped with windows or open doors with gates.
- We observe a strict 3-person washroom policy. Two adults and one child or one adult and two children must go together. The two should wait outside the washroom, unless one is assisting a child, in which case, the second person is observing.
- Parents who wish to stay in the classroom with their child are allowed to do so but need to be signed in, wear a red lanyard and are not allowed to take any child to the restroom.
The following protocol is put in place for selecting volunteers for any child’s classroom. Each prospective volunteer must:
- Fill out a volunteer application
- Pass a criminal background check
- Have at least 2 references
- Take part in an interview with the ministry staff